Delete account and data

You can delete your Bandfolk account and the personal data we hold about you at any time. You do not need the app installed to ask for it, and it costs nothing.

1. Two ways to request deletion

In the app

Open Bandfolk, go to Settings and choose Delete account under the Account heading. You confirm once, and the account is then erased while you wait. When it is done the app signs you out and returns you to the sign-in screen.

By email, without the app

Email support@it-guy.io from the address your account is registered to, with the subject line Delete account. Including the name or stage name on the profile helps us find it faster.

We ask you to write from the registered address so we can check that it really is you. If that is not possible, contact us anyway and we will find another way to confirm your identity. For the same reason, we will not delete anyone's account on an unverified request.

Cancel the subscription first

Deleting your account does not end your subscription. It lives with the App Store or Google Play, and only you can cancel it there. If you do not, the monthly charge continues.

On iPhone and iPad: Settings, your name, Subscriptions, Bandfolk, Cancel subscription. On Android: Google Play, Payments and subscriptions, Subscriptions, Bandfolk, Cancel. See the terms of service for the detail.

2. What gets deleted

Your account and sign-in credentials, including your email address.
Your whole profile: name, instruments, genres, city, experience and free text.
Every video clip you uploaded: the files themselves in storage, and any thumbnails.
Your swipes, your matches and your contact history within the service.
Your settings in the service, such as whether your profile is visible.

Your profile disappears from other users' views and matches at the same time.

3. What we keep, and why

We keep as little as we can. This is the whole list:

Backups, up to 90 days: Encrypted backups are overwritten on a rolling basis. Your data can remain in them until they roll past. They are used only to restore the system after a failure.
Security and abuse logs, up to 12 months: Minimal records needed to detect fraud and account takeover. The legal basis is our legitimate interests under Article 6(1)(f) of the GDPR.
Moderation decisions, up to 24 months: If a moderator has judged one of your clips or handled a report about you, we keep the decision itself: what was done, when, and the moderator's note. It stays against internal identifiers rather than against a profile, because the profile is gone. The legal basis is our legitimate interests under Article 6(1)(f) of the GDPR: being able to show how a report was handled, and being able to defend legal claims. What we do not keep is any marker that would stop you signing up again. If we have suspended you, the terms of service still say you may not create a new account.
Support correspondence, up to 24 months: If you have emailed us, the exchange itself stays with us for up to 24 months after the case is closed, for the same reasons as above. Deleting your account does not remove it automatically. If you want those emails gone too, say so in your request.
Anything the law requires us to keep: If an authority or a statute requires us to preserve something specific, for example in connection with a legal dispute, we keep only that and only for as long as required.
Your purchase with Apple or Google: Receipts and payment history sit with the App Store and Google Play. That is their data, not ours, and we cannot delete it. Contact Apple or Google if you want it removed.

4. How long it takes

In the app

The deletion happens while you wait. Once you confirm, the account, the profile, the clips, the swipes, the matches and the conversations go immediately, and the video files are removed from storage in the same request. Your profile leaves other people's views at that moment, and you cannot sign in again. We send no confirmation by email: your address is deleted along with the account, and we do not keep it purely in order to write to you.

By email

Within 72 hours: We confirm that we have received your request.
Within 30 days: Account, profile, video clips and associated data are gone from the production systems. We send you a confirmation once the deletion is complete.

Until then your profile is still there. If you want to leave other people's views straight away, you can hide your profile in the app while you wait.

Whichever route you take

Within 90 days: The backups have rolled on and the data is gone from those too.

5. If you only want a break

Deletion cannot be undone. If you just want to be invisible for a while, you can hide your profile in the app settings and come back later. Email support@it-guy.io if you are not sure which option suits you.

6. Your other rights

Erasure is one of several rights you have under the GDPR. You can also request a copy of your data, correct mistakes, or have it transferred to another service. There is more in the privacy policy.

7. Contact

Deletion requests and questions about them: support@it-guy.io.

IT GUY IO LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States